FAQ - FREQUENTLY ASKED QUESTIONS
DO YOU SHIP INTERNATIONALLY?
Krinjul Roasters does ship internationally. We offer a variety of shipping options for Canada and the United States. The cost of each option depends on the products in your order and the shipping destination. When you place an order at our store and enter your address, you'll see international shipping options which will calculate the shipping costs for you.
WHAT IS YOUR SHIPPING POLICY?
We can ship to virtually any address within North America. Please note, we ship Monday through Fridays. Orders received on the weekends will be shipped by Monday at 8am Mountain Standard Time. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
WHERE IS MY ORDER? CAN I TRACK MY PACKAGE?
When you place your order on our website, you will receive a confirmation email notifying you that we have received your order. After we receive your online order, it will be processed within 2 business days. Once it has been shipped, you will receive an email from UPS or USPS with your tracking number. You may track your package at UPS.com or USPS.com for Canadian and American orders.
CAN I SHIP TO A P.O. BOX?
Yes, we can ship to a P.O. Box if you choose one of the United States Postal Service (USPS) shipping options during checkout. United Parcel Service (UPS) cannot get your package into a Post Office box.
WHERE IS YOUR COFFEE ROASTED?
To provide you the freshest coffee possible, we roast our beans locally at our roasting facility in Calgary, Canada.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Returns are handled on a case-by-case basis with the goal of making our customers happy and meeting their needs. We do not accept returns on coffee due to its perishable nature. However, we are quite willing to resolve problems as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us at firstname.lastname@example.org within two days of receiving your order. We will do our best to ensure that you are satisfied.
MERCHANDISE (NON-COFFEE ITEMS)
We would like you to be satisfied with your purchase. All Returns or Exchanges on merchandise (non-coffee) items must be done within 30 days of the purchase date. Items purchased online can be returned only to our Headquarters. Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange to email@example.com. We will contact you with information on how your return will be processed. We will not refund the price of shipping.
WHAT IS THE SHELF-LIFE OF YOUR PRODUCTS?
While coffee can be used up to one (1) year after roasting, it is recommended that you use the coffee within two (3) months of ordering. Please do not refrigerate or freeze our coffee. Please store beans or grounds in a dark, air-tight container at room temperature to maintain freshness.